| Inbound Contact Center Senior Supervisor Job Description |
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| The following is a full job description for Inbound Contact Center Senior Supervisor. Here are the requirements and responsibilities for Inbound Contact Center Senior Supervisor along with statistics. If after reading this page you determine that Inbound Contact Center Senior Supervisor is not the position you are looking for, you may want to try one of these similar titles: Inbound Contact Center Supervisor, Inbound Contact Center Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Supervisor, Contact Center Senior Manager, Contact Center Director, Top Contact Center Executive, Outbound Contact Center Supervisor, Contact Center Representative I - Inbound |
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| Requirements and Responsibilities For Inbound Contact Center Senior Supervisor |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
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| Also referred to as: Inbound Call Center Supervisor II, Inbound Customer Support and Service Supervisor II |
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| Similar Jobs: Inbound Contact Center Supervisor, Inbound Contact Center Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Supervisor, Contact Center Senior Manager, Contact Center Director, Top Contact Center Executive, Outbound Contact Center Supervisor, Contact Center Representative I - Inbound |
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| Level of Education: Inbound Contact Center Senior Supervisor Salaries with a High School Diploma or Technical Certificate, Inbound Contact Center Senior Supervisor Salaries with an Associate's Degree, Inbound Contact Center Senior Supervisor Salaries with a Bachelor's Degree, Inbound Contact Center Senior Supervisor Salaries with a Master's Degree or MBA, Inbound Contact Center Senior Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
