| Outbound Contact Center Manager Job Description |
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| The following is a full job description for Outbound Contact Center Manager. Here are the requirements and responsibilities for Outbound Contact Center Manager along with statistics. If after reading this page you determine that Outbound Contact Center Manager is not the position you are looking for, you may want to try one of these similar titles: Outbound Contact Center Supervisor, Contact Center Manager, Contact Center Traffic and Scheduling Manager, Contact Center Senior Manager, Inbound Contact Center Manager, Contact Center Director, Contact Center Supervisor, Outbound Contact Center Senior Supervisor, Contact Center Scheduler I |
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| Requirements and Responsibilities For Outbound Contact Center Manager |
| Manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: Outbound Call Center Manager |
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| Similar Jobs: Outbound Contact Center Supervisor, Contact Center Manager, Contact Center Traffic and Scheduling Manager, Contact Center Senior Manager, Inbound Contact Center Manager, Contact Center Director, Contact Center Supervisor, Outbound Contact Center Senior Supervisor, Contact Center Scheduler I |
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| Level of Education: Outbound Contact Center Manager Salaries with a Bachelor's Degree, Outbound Contact Center Manager Salaries with a Master's Degree or MBA, Outbound Contact Center Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
