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| Contact Center Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Alternate job titles: Call Center Operations Director |
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| Contact Center Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Alternate job titles: Call Center Operations Manager |
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| Contact Center Quality Analyst |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Alternate job titles: Call Center Agent Quality Monitoring Analyst , Contact Center Planning and Monitoring Analyst |
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| Contact Center Quality Analyst, Sr. |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Alternate job titles: Call Center Agent Quality Monitoring Senior Analyst , Contact Center Planning and Monitoring Senior Analyst |
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| Contact Center Quality Assurance Auditor |
| Monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback and training of individuals who... view job details |
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| Alternate job titles: Call Center Quality Assurance Auditor , Contact Center Quality Metrics Auditor , Customer Service Quality Assurance Audit Specialist |
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| Contact Center Quality Manager |
| Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues.... view job details |
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| Alternate job titles: Call Center Quality Manager , Contact Center Planning and Monitoring Supervisor |
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| Contact Center Representative I |
| Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services... view job details |
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| Alternate job titles: Call Center Sales Representative I , Entry Call Center Inside Sales Representative , Inbound/Outbound Sales Agent I , Telemarketing Representative I |
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| Contact Center Representative I - Inbound |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services,... view job details |
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| Alternate job titles: Call Center Representative I - Inbound , Inbound Customer Resolution Specialist I , Inbound Customer Support and Service Agent I |
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| Contact Center Representative I - Outbound |
| Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions,... view job details |
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| Alternate job titles: Call Center Representative I -Outbound , Sales Representative I - Outbound |
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| Contact Center Representative II |
| Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services... view job details |
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| Alternate job titles: Call Center Sales Representative II , Inbound/Outbound Sales Agent II , Intermediate Call Center Inside Sales Representative , Telemarketing Representative II |
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