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| Contact Center Scheduling Manager |
| Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Develops and oversees the... view job details |
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| Alternate job titles: Call Center Scheduling Manager , Contact Center Agent and Resources Scheduling Manager , Customer Service Center Forecasting/Optimization Manager , Workforce Management and Scheduling Manager |
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| Contact Center Scheduling Supervisor |
| Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and... view job details |
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| Alternate job titles: Call Center Scheduling Supervisor , Contact Center Agent and Resources Scheduling Supervisor , Customer Service Center Forecasting/Optimization Supervisor , Workforce Management and Scheduling Supervisor |
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| Contact Center Traffic and Scheduling Analyst I |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Alternate job titles: Call Center Traffic and Scheduling Analyst I , Customer Service Center Traffic and Scheduling Analyst I , Traffic Workforce Analyst I |
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| Contact Center Traffic and Scheduling Analyst II |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Alternate job titles: Call Center Traffic and Scheduling Analyst II , Customer Service Center Traffic and Scheduling Analyst II , Traffic Workforce Analyst II |
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| Contact Center Traffic and Scheduling Analyst III |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Alternate job titles: Call Center Traffic and Scheduling Analyst III , Customer Service Center Traffic and Scheduling Analyst III , Traffic Workforce Analyst III |
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| Contact Center Traffic and Scheduling Assistant |
| Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details |
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| Alternate job titles: Call Center Traffic and Scheduling Assistant , Contact Center Traffice and Scheduling Coordinator , Customer Service Center Traffic and Scheduling Assistant , Traffic Workforce Assistant |
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| Contact Center Traffic and Scheduling Senior Assistant |
| Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details |
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| Alternate job titles: Call Center Traffic and Scheduling Senior Assistant , Contact Center Traffice and Scheduling Senior Coordinator , Customer Service Center Traffic and Scheduling Senior Assistant , Traffic Workforce Senior Assistant |
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| Contact Center Traffic and Scheduling Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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| Alternate job titles: Call Center Traffic and Scheduling Supervisor , Customer Service Center Traffic and Supervisor , Traffic Workforce Supervisor |
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| Production Scheduling Manager |
| Manages the development, preparation, and maintenance of production schedules to guide the production activities and resources that achieve maximum efficiency and meet output and timeline objectives. Collaborates with internal... view job details |
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| Alternate job titles: Production Operations Scheduling Manager I |
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| Traffic Clerk I |
| Provides administrative and clerical support to the traffic operations function of an organization. Responsible for all aspects of routing, shipping, logging, and tracking of inbound and outbound orders. Contacts transporters for... view job details |
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| Alternate job titles: Traffic Operations Support Associate I , Traffic/Shipping Coordinator I |
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