| Branch Service Manager Job Description |
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| The following is a full job description for Branch Service Manager. Here are the requirements and responsibilities for Branch Service Manager along with statistics. If after reading this page you determine that Branch Service Manager is not the position you are looking for, you may want to try one of these similar titles: Assistant Branch Manager II, Branch Sales and Operations Manager, Branch Sales and Operations Senior Manager, Customer Service Senior Manager, Branch Service Supervisor, Branch Manager, Customer Service Manager, In-Store Branch Manager, Field Service Manager |
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| Requirements and Responsibilities For Branch Service Manager |
| Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Designs and develops a service and support system to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Manages scheduling to ensure the branch support unit is adequately staffed, especially during new product introductions. Defines training plans, reviews the performance of team members, and issues corrective actions when needed. May require a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: Branch Customer Service Manager III, Branch Service Quality Manager III, Branch Support Services Manager III |
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| Similar Jobs: Assistant Branch Manager II, Branch Sales and Operations Manager, Branch Sales and Operations Senior Manager, Customer Service Senior Manager, Branch Service Supervisor, Branch Manager, Customer Service Manager, In-Store Branch Manager, Field Service Manager |
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| Level of Education: Branch Service Manager Salaries with an Associate's Degree, Branch Service Manager Salaries with a Bachelor's Degree, Branch Service Manager Salaries with a Master's Degree or MBA, Branch Service Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Business Services, Financial Services | |
