| Branch Service Representative II Job Description |
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| The following is a full job description for Branch Service Representative II. Here are the requirements and responsibilities for Branch Service Representative II along with statistics. If after reading this page you determine that Branch Service Representative II is not the position you are looking for, you may want to try one of these similar titles: Assistant Branch Manager II, Customer Service Representative II, Customer Service Trainer II, Branch Service Representative I, Customer Service Representative I, Customer Service Representative IV, Customer Service Representative III, Shop Service Technician II, Branch Service Manager |
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| Requirements and Responsibilities For Branch Service Representative II |
| Provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. May research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Also referred to as: Branch Staff Support Services Representative II, Staff Support Resource Specialist II |
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| Similar Jobs: Assistant Branch Manager II, Customer Service Representative II, Customer Service Trainer II, Branch Service Representative I, Customer Service Representative I, Customer Service Representative IV, Customer Service Representative III, Shop Service Technician II, Branch Service Manager |
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| Level of Education: Branch Service Representative II Salaries with No Diploma, Branch Service Representative II Salaries with a High School Diploma or Technical Certificate, Branch Service Representative II Salaries with an Associate's Degree, Branch Service Representative II Salaries with a Bachelor's Degree, Branch Service Representative II Salaries with a Master's Degree or MBA, Branch Service Representative II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Financial Services | |
