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| Inbound Contact Center Manager |
| Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
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| Alternate job titles: Inbound Call Center Manager , Inbound Customer Support and Service Manager |
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| Outbound Contact Center Manager |
| Manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Implements sales and... view job details |
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| Alternate job titles: Outbound Call Center Manager , Outbound Sales Manager |
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| Contact Center Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Alternate job titles: Call Center Operations Director |
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| Contact Center Quality Analyst |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Alternate job titles: Call Center Agent Quality Monitoring Analyst , Contact Center Planning and Monitoring Analyst |
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| Contact Center Quality Analyst, Sr. |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Alternate job titles: Call Center Agent Quality Monitoring Senior Analyst , Contact Center Planning and Monitoring Senior Analyst |
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| Contact Center Quality Assurance Auditor |
| Monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback and training of individuals who... view job details |
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| Alternate job titles: Call Center Quality Assurance Auditor , Contact Center Quality Metrics Auditor , Customer Service Quality Assurance Audit Specialist |
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| Contact Center Quality Manager |
| Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues.... view job details |
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| Alternate job titles: Call Center Quality Manager , Contact Center Planning and Monitoring Supervisor |
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| Contact Center Representative I |
| Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services... view job details |
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| Alternate job titles: Call Center Sales Representative I , Entry Call Center Inside Sales Representative , Inbound/Outbound Sales Agent I , Telemarketing Representative I |
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| Contact Center Representative I - Inbound |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services,... view job details |
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| Alternate job titles: Call Center Representative I - Inbound , Inbound Customer Resolution Specialist I , Inbound Customer Support and Service Agent I |
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| Contact Center Representative I - Outbound |
| Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions,... view job details |
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| Alternate job titles: Call Center Representative I -Outbound , Sales Representative I - Outbound |
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