| Contact Center Representative IV - Inbound Job Description |
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| The following is a full job description for Contact Center Representative IV - Inbound. Here are the requirements and responsibilities for Contact Center Representative IV - Inbound along with statistics. If after reading this page you determine that Contact Center Representative IV - Inbound is not the position you are looking for, you may want to try one of these similar titles: Contact Center Representative IV - Inbound, Inbound Contact Center Manager, Inbound Contact Center Supervisor, Inbound Contact Center Senior Supervisor, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Scheduler I, Contact Center Supervisor |
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| Requirements and Responsibilities For Contact Center Representative IV - Inbound |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. |
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| Also referred to as: Call Center Representative IV - Inbound, Inbound Customer Resolution Specialist IV, Inbound Customer Support and Service Representative IV |
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| Similar Jobs: Contact Center Representative IV - Inbound, Inbound Contact Center Manager, Inbound Contact Center Supervisor, Inbound Contact Center Senior Supervisor, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Scheduler I, Contact Center Supervisor |
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| Level of Education: Contact Center Representative IV - Inbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative IV - Inbound Salaries with an Associate's Degree, Contact Center Representative IV - Inbound Salaries with a Bachelor's Degree, Contact Center Representative IV - Inbound Salaries with a Master's Degree or MBA, Contact Center Representative IV - Inbound Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
